Play responsibly,
keep yourself safe
Gaming at vaji is not only about entertainment — the mental wellbeing and financial safety of every player matter just as much to us. Keep to your limits and make sure the game always stays enjoyable.
Online betting and casino games are a familiar form of entertainment for many people in their leisure time. vaji is committed to keeping this entertainment accessible and safe. Like any form of entertainment, however, it requires boundaries. Responsible gaming means playing within your means, not losing sight of your responsibilities to your family, and never treating gambling as a source of income.
Our Terms and Conditions make it clear that vaji is for players aged 21 or older only. Age is verified at registration, and additional proof may be requested in any case where there is doubt. It is strictly prohibited for minors to open an account or be given access to play.
When gaming stops being enjoyable and starts to feel like stress or addiction, that is the time to seek help. vaji believes every player is capable of making their own decisions — we simply want to make the tools for those decisions easier to access. You can find answers to more questions about responsible gaming on our FAQ page.
To learn about how we handle your data in relation to gaming, please read our Privacy Policy, which explains in detail how your information is kept safe.
Treat gaming as entertainment
Slots, live casino or cricket betting — all of these are forms of entertainment. Every bet carries a chance of winning and a chance of losing. Chasing losses by placing bigger bets is one of the most dangerous habits you can develop. Set a weekly budget and never go beyond it.
- Only play with money you can afford to lose without it affecting your daily life.
- Never play when you are tired, under mental stress, or after drinking alcohol.
- Set a fixed time limit before you start playing and stick to it.
- Avoid increasing your bets to try to recover money you have lost.
- Always make spending time with family and friends a priority.
Your control tools
vaji gives you several features to manage your own gaming. Using them significantly reduces the risk of playing too much.
Deposit limit
Set a maximum limit on your daily, weekly or monthly deposits. Once set, the limit takes effect immediately, and any change requires a wait of at least 24 hours.
Session time limit
Decide in advance how long you will play in one session. You will be alerted when the set time is reached and the session will automatically pause.
Take a break
Temporarily close your account for a set period ranging from 24 hours to 30 days. During this cooling-off period you will not be able to log in or place any bets.
Self-Exclusion
If you want to stop playing entirely for an extended period, choose self-exclusion. You can close your account for anywhere from 6 months to permanently. Any attempt to open a new account while self-exclusion is active is also blocked.
Gaming history review
View your full history of deposits, bets, wins and losses. Understanding your gaming patterns is the first step toward making responsible decisions.
Direct support
Contact our 24/7 live chat to set any limit or activate self-exclusion. Our support team is ready to assist in both Bengali and English.
Request a limit or self-exclusion
Fill in the form below — our team will review your request and act on it as quickly as possible.
Recognise the warning signs
If you notice any of the signs below, gaming has moved beyond entertainment — take action now.
Going beyond your budget
You are depositing more than the limit you set each time, or placing bets with money meant for your household expenses.
Losing track of time
You are playing for hours on end without realising how long it has been, and neglecting sleep, meals or work.
Chasing losses
You keep increasing your bets to try to win back money you have lost, which almost always leads to even bigger losses.
Hiding from family
You are keeping your gaming secret from family or people close to you, or lying about how much you are spending.
Mood depends on results
You feel excessive excitement when you win and intense stress, anger or despair when you lose, to the point where it affects your daily life.
Unable to stop
You keep telling yourself this is the last time, then you will quit — but you never stop. This feeling is the clearest sign of gaming addiction.
Get help, you do not have to face it alone
Acknowledging a problem is a sign of strength. You can seek help through any of the channels below — in complete confidence.
vaji live chat
Our support team is available seven days a week, around the clock. Just write in Bengali — they can take immediate action on self-exclusion or limit requests.
Contact by email
You can also reach us by email alongside live chat. Our support email address is: [email protected] — write in Bengali or English, whichever you prefer.
Talk to your family
Let a trusted family member know about your situation. Family can often provide more effective support than a professional counsellor because they know you best.
Professional advice
Reach out to a psychologist or addiction specialist. Mental health counselling services in Bangladesh are now far more accessible than they used to be. Seeking professional help is not a sign of weakness — it takes courage.
Support groups
Talk to people who are going through the same situation. Support groups that work on gaming addiction are a good place to share experiences and find encouragement.
Protecting minors
To open an account and play at vaji, you must be at least 21 years old. This is not just a rule — it is our ethical responsibility. If there are minors in your household, make sure they cannot access your account.
- Do not save your password on a computer or mobile device.
- Turn off auto-login in your browser.
- Always log out when you finish playing.
- Do not share your account details (username and password) with anyone.
If you are suspicious or think a minor may have used your account, contact our live chat immediately. We will investigate the matter seriously.
Understand the reality of gaming
In any casino game or betting market, the operator holds a mathematical advantage over the long term. This means that playing regularly over a long period will, on average, more likely result in a net loss. That is not a failure — it is the mathematical reality of how gaming works. So treat each session as the cost of entertainment, not as an opportunity to earn income.
RTP (Return to Player) information for games on our site is displayed transparently. For example, the maximum RTP for Gates of Olympus is 96.50% — meaning that over the long term, on average ৳96.50 may be returned for every ৳100 bet, but this is not a guarantee and the outcome of every spin is entirely independent.
Our commitment
vaji believes that responsible gaming and a good playing experience are not opposites. We actively work to create an environment where players know their limits, keep to them, and do not hesitate to ask for help when they need it. The wellbeing of every player matters more to us than any business goal.