vaji's Privacy Policy

1 Scope of Data Collection

vaji collects from its users only the information necessary for operating the service, verifying identity, and ensuring secure transactions. Collecting unnecessary or excessive data goes against our policy.

1.1 Registration Information

When opening an account, the following information is collected from you:

• Identity Information: Full name, date of birth, and national ID number (for KYC verification).
• Contact Information: Mobile number and email address.
• Login Information: Username and encrypted password (passwords are never stored in plain text under any circumstances).
• Payment Identity: bKash, Nagad, or Rocket account number — used solely for transaction verification.

1.2 Automatically Collected Information

When you use the vaji website or app, certain technical information is collected automatically, such as IP address, browser type, device model, operating system, and session duration. This information is used to ensure the security and performance of the platform.

1.3 Transaction Information

Deposit and withdrawal history, betting activity, and bonus usage records are stored. This information is used for account management, dispute resolution, and fraud prevention.

2 Purpose of Data Use

vaji uses collected information only for specific and legitimate purposes. Your personal information is never sold to any third party.

• Ensuring account registration, verification, and management.
• Processing deposits and withdrawals and ensuring transaction security.
• Verifying eligibility for promotional offers including 100% bonus and cashback.
• Customer support — providing assistance via 24/7 live chat and email.
• Platform security, fraud detection, and account protection.
• Complying with legal obligations and resolving disputes.
• Improving platform quality and resolving technical issues.

3 Data Storage and Security

Protecting your data is one of vaji's top priorities. We apply industry-standard security technology to protect your sensitive information from unauthorized access.

3.1 Encryption Technology

All data is transmitted via SSL (Secure Socket Layer) encryption. Stored data is protected with AES-256 encryption. Passwords are stored using a one-way hashing algorithm, meaning no staff member or system can view the actual password.

3.2 Retention Period

Data is retained for as long as the account remains active. Even after an account is closed, data may be kept for a specified period as required by legal obligations or dispute resolution. Once that period ends, data is securely deleted.

3.3 Access Control

Only authorized staff who need access to carry out their professional responsibilities can view user data. Every access is logged and regularly audited.

4 Data Sharing with Third Parties

vaji does not sell, rent, or improperly transfer your personal information to any third party. However, limited information may be shared with trusted partners in specific circumstances.

4.1 Payment Processors

The minimum information needed to complete transactions via bKash, Nagad, and Rocket is sent to the relevant payment gateway. For bank transfers, the necessary information is shared with the relevant bank.

4.2 Legal Obligations

In cases of a court order, a lawful request from a law enforcement agency, or any other legal obligation, the specified information may be provided. In such situations we supply only the relevant information required.

4.3 Cookies and Analytics Tools

Cookies are used to improve the functionality of the platform. These include session data, preferences, and browsing patterns. Cookies can be disabled in browser settings, though this may affect the functionality of some services.

5 User Rights

vaji believes that every user should have control over their own data. Based on this belief, we ensure the following rights.

• Right to Access: You can request details of the information stored in your account at any time.
• Right to Correction: You can request customer support to correct any incorrect or outdated information.
• Right to Deletion: Beyond legal obligations, you can request that your account and data be deleted.
• Right to Object to Processing: You can request to opt out of marketing communications.
• Right to Data Portability: You can request a copy of your data in a machine-readable format.

To exercise these rights, contact our customer support team. We will try to respond to your request within a maximum of 30 days. The Responsible Gaming guidelines contain more information about managing your account.

6 Protection of Minors' Data

vaji strictly prohibits account registration and use of its services by anyone under the age of 21. This is ensured through an age verification process at registration. If we become aware that information from a minor has been collected by mistake, it will be deleted immediately and the relevant account will be closed.

7 Response to Security Breaches

If there is any reason to believe your data security has been compromised, vaji will take the necessary steps promptly.

• An investigation will begin and affected systems will be isolated as soon as the incident is identified.
• Affected users will be notified quickly at their registered email or mobile number.
• A password change will be made mandatory to protect accounts, and suspicious transactions will be suspended.
• After completing the investigation, effective measures will be taken to prevent the same type of breach in the future.

8 Policy Changes and Updates

This privacy policy may be updated from time to time based on business needs, technological changes, or legal obligations. For significant changes, a notification will be sent to the registered email or displayed upon logging into the account.

The latest version of the policy will always be available on this page. Continued use of the platform after any changes will be taken to mean that you have accepted the updated policy. It is therefore recommended that you check this page regularly. Our FAQ section has answers to more privacy-related questions.

9 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact our customer support team through the following:

• Live Chat: 24/7 direct chat support — available in both Bengali and English.
• Email: [email protected]

Our privacy officer will review your request and respond in a timely manner. To learn more, visit our About Us page to read about vaji's operations and values.